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Technical Support (Work from Anywhere)

RemotePortugal, Lisboa, LisbonOperations

Job description

Hi, we're Shake 👋 Our mission is to help companies grow with online reviews, whether 1st party (on their business) or 3rd party (on other businesses). We leverage big data to enable workflows that have never been seen before, with a software as a service approach in Reviewshake and data as a service approach in Datashake.

We're an established business with thousands of paying customers. We are fully remote and communicate mostly on Slack, email, and Google Meet, so you need to have excellent communication skills. We are looking for a Customer Support Agent who will help us embody our core value of Customer Committment and help our customers succeed.

Our ideal candidate is someone who is a team player, detail-oriented, patient, and passionate about keeping our customers happy. You’ll be working with customers and teammates across the globe, so you need to be flexible to work with people from different time zones. At the same time, you need to be self-motivated and comfortable working from home.

Job requirements

On a typical day, you will:

  • Assist customers through chat and email
  • Take the initiative to spot problems and solve them proactively
  • Reach out to customers to offer assistance
  • Communicate with developers regarding issues and updates
  • Maintain the quality of our product through constant spot checks and QA
  • Participate in inbound sales outreach

In order to succeed, you need to have:

  • Excellent communication skills, both written and verbal
  • Technical knowledge - we are a highly technical company, so basic knowledge of coding and API is preferred
  • Customer service experience preferably on chat and email
  • Good attention to details
  • Ability to multitask in a fast-paced and constantly evolving environment.
  • Must be comfortable working independently, even with limited resources
  • Strong problem-solving and analytical skills
  • Love for learning and improvement

Other requirements:

  • Must be amenable to work between 9:00 AM to 5:00 PM CST

Learn more about our team and values on our company website: